First Published: 12/5/2013       Last Modified: 3/20/2014      Last Modified by: LL    Article ID:129

Symptoms: When connecting a Drobo 5D to the CalDigit USB3.0 card, the Drobo 5D does not show up. However, the other USB3.0 drive(s) seems to work with the CalDigit card.

Products Affected:   FASTA-6GU3

When you encounter connection issues with the Drobo 5D on our card, you should try these steps: 1. You should try using the other USB3.0 drives (not Drobo) to test our card. They can be any USB2.0 / USB3.0 drive, and the test will make sure the card/driver is working. 2. Try a different USB3.0 A to B type cable （not the ones from Drobo) - some customer resolved their issues with a different USB3.0 cable. 3. Connect Drobo device to our USB 3.0 card, power it on, then power on your computer afterward. - some customer resolved their issues with this step and not to use hot-plug.

Keywords : USB, 3.0, Drobo, 5D