If you run into any issues with your CalDigit product, please visit the Knowledge Base page first to see if you can find a solution to your problem. The entries in the Knowledge Base will be able to solve most common troubleshooting issues.
If you require additional support, please contact us via email or telephone below.
When contacting CalDigit Technical Support, make sure to be at your computer and have the following information available:
The serial number of your CalDigit unit
Operating system and version
Computer brand and model
Other devices attached to your computer or your CalDigit unit
Note to owners of CalDigit legacy products including the HDOne, HDPro, HDPro2, HDPro 24, SuperShare, HDElement, CalDigit RAID Card, 2-Port USB 3.0 card, FireWireVR, AV Drive, S2VR HD and S2VR Duo:
It is with great regret that we inform you that we will no longer be supporting these devices as of Aug 1, 2017. These products have exhausted their lifespan, in fact, some of them are from 2006 and 2007, and—despite our best efforts—they cannot be sustained in the current technological landscape. Therefore, we will not be creating any future software / firmware / hardware updates or replacement for these products.
We are truly grateful for your support of these products and we are happy to make available any additional information regarding this matter.
