Support - CalDigit Online Troubleshooting Knowledge Base

First Published: 1/19/2017       Last Modified: 1/31/2018      Last Modified by: LL   
Article ID:193

Unresolvable issues with Thunderbolt, Display, USB devices, or Gigabit Ethernet after exhausting other troubleshooting methods with CalDigit Docking solutions / adapters.

Products Affected:   Thunderbolt Station, T4 TBT2 RAID, TS2 - Thunderbolt Station 2, USB-C Dock, FASTA-6GU3 Plus, Tuff, USB-C Video Adapter, TS3 Lite - Thunderbolt Station 3 Lite, TS3 - Thunderbolt Station 3, AV Pro 2, TS3 Plus

If you have used our troubleshooting knowledge base and are experiencing unresolvable issues, your operating system may have corrupted core OS drivers that are preventing our devices from functioning properly.

Examples include but are not limited to:

1. Displays not working properly or computer lock up when connecting displays.
2. Unable to establish Ethernet connection or other network problems.
3. USB device connection issues or unresponsive ports.
4. Thunderbolt connection problems.

If you are experiencing these problems, please try the steps below to see if it fixes the issue.

A. Reset your NVRAM -
B. Reinstall OS X and restore core system files and drivers without deleting any personal data -

Keywords : macOS recovery, USB-C, Thunderbolt 3