Support - CalDigit Online Troubleshooting Knowledge Base

First Published: 3/23/2018       Last Modified: 3/30/2018      Last Modified by: LL   
Article ID:222

Products Affected:   TS3 - Thunderbolt Station 3, TS3 Plus

If your monitor connecting to the DisplayPort interface on CalDigit's Thunderbolt 3 Dock has no video output, please check the monitor input settings (from OSD menu if there is one) and cable/adapter connections. Also to connect in between CalDigit's Dock and your computer, please use CalDigit's Thunderbolt 3 cable, NOT Apple's USB-C 2m white charging cable.

For DisplayPort -> DisplayPort or DisplayPort -> mini DisplayPort monitor:
Please make sure that you are using a high quality cable such as DisplayPort 1.2 cable to carry signal between your Thunderbolt 3 dock and your display.

For DisplayPort -> HDMI monitor or TV:
Please make sure to use an active DisplayPort to HDMI adapter or cable. Regular passive cable or adapter does not work.

For DisplayPort -> DVI monitor:
Please make sure to use an active DisplayPort to DVI adapter or cable.

For DisplayPort -> Dual-Link DVI monitor:
Please make sure to use a regular DisplayPort to mini DisplayPort (mDP) dongle, then connect that dongle to Apple's mini DisplayPort to Dual-Link DVI Adapter then connect to a DVI-D monitor.

Monitors that operate at higher resolutions than 1920 x 1200 require Dual-Link DVI adapter. For example: Apple Cinema HD Display (M9179LL/A) and NEC LCD3090WQXI.

For DisplayPort -> VGA monitor:
Please make sure to use an active DisplayPort to VGA adapter or cable.

Additional Information:
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Adapters for connecting devices to the Thunderbolt 3 (USB-C) port on your Mac
Video is not working out of USB-C port?

Keywords : Active Dongle