Support - CalDigit Online Troubleshooting Knowledge Base

First Published: 3/29/2018       Last Modified: 3/29/2018      Last Modified by: LL   
Article ID:225

Wireless keyboard and mouse may lag, disconnect, or not function while connected to USB port on the dock.

Products Affected:   FASTA-6GU3, FASTA-6GU3 Pro, TS2 - Thunderbolt Station 2, USB-C Dock, FASTA-6GU3 Plus, TS3 Lite - Thunderbolt Station 3 Lite, TS3 - Thunderbolt Station 3, TS3 Plus

This may be caused by the radio frequency interference to wireless devices operating in the 2.4 GHz ISM band. To eliminate the problem you can use a USB extension cable to connect in between the receiver and dock instead of plugging in USB wireless receiver directly to the USB port on the dock.

Additional Information:
Intel: USB 3.0* Radio Frequency Interference on 2.4 GHz Devices

Keywords : USB, Wireless, Interference