First Published: 10/20/2009       Last Modified: 10/20/2009      Last Modified by: FL    Article ID:58

Products Affected:   HDPro & HDPro2, HDOne, CalDigit RAID Card, HDElement, FireWire VR, S2VR HD, S2VR Duo

How to start? Please look for the serial number of the enclosure. Where to check? HDPro: 7 digits number on the back of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 3 years HDOne: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 1 year CalDigit RAIDCard: 7 digits number on the back of the card, start with 500 or 300. (ie: 500XXXX) Warranty Period: 1 year HDElement: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 1 year S2VRDuo: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 3 years Firewire VR: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 2 years S2VR HD: 7 digits number on the bottom of the enclosure, start with 500 or 300. (ie: 500XXXX) Warranty Period: 3 years Alternate locations: You should be able to found the serial number on varies locations, such as: original color box, original invoice, software application (like RAIDShield, RAIDTool, S2VR RAID configuration manager). How does it work? Compare your serial number with the following chart, A.If your number is greater than the indicated date's serial number while remains in its warranty period, that means your product is still under warranty, and all standard warranty policies are applied. (For warranty policy, please check our Limited Warranty Terms) B.If your number is smaller than the indicated date's serial number and exceed its warranty period, that means your product is no longer under warranty. C.If your number is between the indicated date's serial number, please contact our support department to confirm. For example: I have a CalDigit FirewireVR unit (Serial number: 5004725), that means the unit was sold in January 2008. My CalDigit FirewireVR carries a 2 years warranty period, and its warranty would remain effective until January 2010. Date / Serial Number chart: 2006: 08/30/2006: 5001702 09/15/2006: 5001725 09/30/2006: 5001745 10/15/2006: 5001768 10/30/2006: 5001785 11/15/2006: 5001824 11/30/2006: 5001849 12/15/2006: 5001889 12/30/2006: 5001894 2007: 01/15/2007: 5001980 01/30/2007: 5002097 02/15/2007: 5002207 02/28/2007: 5002245 03/15/2007: 5002366 03/30/2007: 5002435 04/15/2007: 5002533 04/30/2007: 5002623 05/15/2007: 5002705 05/30/2007: 5002838 06/15/2007: 5003654 06/30/2007: 5003004 07/15/2007: 5003024 07/30/2007: 5003684 08/15/2007: 5003708 08/30/2007: 5003795 09/15/2007: 5003851 09/30/2007: 5003979 10/15/2007: 5004169 10/30/2007: 5004201 11/15/2007: 5004287 11/30/2007: 5004408 12/15/2007: 5004526 12/30/2007: 5004622 2008: 01/15/2008: 5004725 01/30/2008: 5004854 02/15/2008: 5005036 02/28/2008: 5005138 03/15/2008: 5005276 03/30/2008: 5005416 04/15/2008: 5005544 04/30/2008: 5005647 05/15/2008: 5005902 05/30/2008: 5006184 06/15/2008: 5006273 06/30/2008: 5006407 07/15/2008: 5006697 07/30/2008: 5006790 08/15/2008: 5006949 08/30/2008: 5007189 09/15/2008: 5007203 09/30/2008: 5007340 10/15/2008: 5007490 10/30/2008: 5007581 11/15/2008: 5007781 11/30/2008: 5007864 12/15/2008: 5007995 12/30/2008: 5008103 2009: 01/15/2009: 5008194 01/30/2009: 5008292 02/15/2009: 5008357 02/28/2009: 5008420 03/15/2009: 5008533 03/30/2009: 5008617 04/15/2009: 5008761 04/30/2009: 5008778 05/15/2009: 5008848 05/30/2009: 5008917 06/15/2009: 5009024 06/30/2009: 5009054 07/15/2009: 5009146 07/30/2009: 5009218 08/15/2009: 5009253 08/30/2009: 5009360 09/15/2009: 5009429 09/30/2009: 5009460 10/15/2009: 5009512 10/30/2009: 5009540 11/15/2009: 5009570 NOTES: *The chart is intended for estimation only. CalDigit Support Department will have the final ruling on all products' warranty status. *For any return RMA product, the warranty status will follow the original units (not the replaced unit). Please contact our support department to confirm. *Replaced products / Demo products may not qualify for the standard warranty terms. please contact our support department to confirm. *Physical damaged or any improper usage may VOID the warranty on the CalDigit Product. For details, please read our Limited Warranty Terms *For other products (such as: FASTA cards or VR series), please contact our support department to confirm. *If the serial number is not available on the physical unit, customer is responsible to provide proof of purchase (such as: sales invoice with date).

Keywords : warranty, expired, RMA, return, replacement, replaced, warranty status, out of warranty, repair