First Published: 12/23/2008       Last Modified: 12/23/2008      Last Modified by: LL    Article ID:10

Products Affected:   CalDigit RAID Card, HDElement

The most common root cause of this problem is forgetting to turn on the HDElement first before your computer. If you login to RAIDShield, all the HDElement drives will have a "B" sign on the drive icon while the remaining drives on the RAID card or MacPro will have the "B" sign as well. The array will show degraded as HDElement hard drives are missing from the RAID array. (See the picture below) DO NOT unlock the degraded hard drives on the RAID card. You can bring the array back online by simply turn off machine, then turn on the HDElement before the computer. Your drive will be up and running again. (See the picture below) If you unlock the degraded hard drives on the RAID card, all metadata on the RAID table will be lost as the result of the broken array. (See the picture below). If you encounter this situation, Please contact CalDigit Tech Support RIGHT AWAY. *** Please ALWAYS remember to turn on your HDElement before turning on your machine if you have joint RAID cross multiple HDElement.

Keywords : Joint array, Cross controller array, Missing array, Broken array, Unlock drive