First Published: 9/24/2012       Last Modified: 9/24/2012      Last Modified by: LL    Article ID:126

Symptoms: The VR2 works perfectly with FireWire connection and USB3 connection through CalDigit's USB3 card, but when user moves it to the newer MBP or MBA that has built-in USB3 port, VR2 cannot mount the drive or fails on the file transfer via USB3 port.

Products Affected:   CalDigit VR & mini

Please update your Mac OSX to the latest version. If problem still exists, please download the firmware update tool below and update the firmware setting from there. https://archive.caldigit.com/support/CRI_VR2_USB_FirmwareUpdTool_v2.3.zip To update the firmware: 1. You will need to use USB 2.0 cable instead of USB 3.0 cable to connect to VR2.. 2. Go to /Applications/CRI_VR2_USB_FirmwareUpdateTool and launch firmware update tool there. 3. Update tool will detect VR2 and update the firmware. 4. Once it gets updated, you can close the update tool and remove the application and files from Application and Extensions folders. Remove the following files: /Applications/CRI_VR2_USB_FirmwareUpdateTool and /System/Library/Extensions/OxsemiDeviceType00.kext Notes: The most recent VR2 units have updated to the latest firmware and should have no such issue. This would only affect to the older VR2 that you obtain prior to July 2012.

Keywords : UASP, VR2, USB3, Retina Display MBP