Support - CalDigit Online Troubleshooting Knowledge Base
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First Published: 2/13/2015 Last Modified: 2/13/2015 Last Modified by: LL
Article ID:152
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Symptoms:
When installing T3 or T3 Thunderbolt 2's Windows driver, I am unable to complete the installation?
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Summary:
The installer package might not be compatible with all different languages and cause the installer to stop.
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Products Affected:
T3 RAID
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When installing T3 or T3 Thunderbolt 2 Windows driver, if you see the following error message and are unable to complete the installation, please manually install the driver from Windows Device Manager.
![](https://archive.caldigit.com/img/T3-Windows-Error.jpg)
Depends on what type of OS you have, Windows 7, Windows 8 / 8.1, 32-bit or 64-bit, you can manually choose the driver INF file to install.
For example, if you are using Windows 8 64-bit, you can go to the folder: Driver/stahci/amd64 and pick up asstahci64.inf as your T3 driver.
If you are using Windows 7 32-bit, you can pick up the right driver in the folder of Driver/stor/i386
When choosing the AHCI device on the device manager, please ensure you choose the right T3 disk. Do NOT choose your own builtin SATA AHCI drive.
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Keywords : T3 Windows Driver
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