First Published: 6/18/2015       Last Modified: 6/18/2015      Last Modified by: LL    Article ID:162

Symptoms: You may not be able to boot up your computer when FASTA card is installed in your PC desktop.

Products Affected:   FASTA-2e, FASTA-1ex, FASTA-6GU3, FASTA-6GU3 Pro

This might be related to Windows driver, BIOS, PCIe slot resource and Option ROM. Please try the followings: 1. Please try different PCIe slot as some of PCIe Gen1 or Gen3 slots might not work properly with FASTA card. For example, in HP Z800, you may want to install FASTA 6GU3 card in slot #5 and disable option ROM showing below. 2. Disable option ROM: Option #1 Disable the option ROM download for the 6GU3 card. To disable the option ROM download. Remove the card from the system. During the boot process press F10 to enter the F10 BIOS menus. Select Advanced > Slot x (where x is the slot number the card will be inserted into) > Slot x Option ROM Download > disable Option #2 Disable the SAS Option ROM download. Remove the card from the system. During the boot process press F10 to enter the F10 BIOS menus. Select Advanced > Device Options > SAS Option ROM Download > Disabled Option #3 Disable the SATA RAID Option ROM download. Remove the card from the system. During the boot process press F10 to enter the F10 BIOS menus. Select Advanced > Device Options > SATA RAID Option ROM Download > Disabled 3. If this happened after you upgraded your system's BIOS, please roll it back and try again. 4. If this happened after you installed other new hardware to your PC, please remove it from the system for the time being. 5. The Windows driver file might be damaged, please remove FASTA card, boot to Windows and manually remove the driver file. Please contact support@caldigit.com for more information.

Keywords : BIOS, FASTA, Windows, option ROM, SATA