First Published: 4/11/2018       Last Modified: 4/11/2018      Last Modified by: LL    Article ID:227

Products Affected:   TS3 Lite - Thunderbolt Station 3 Lite, TS3 - Thunderbolt Station 3, TS3 Plus

CalDigit's Thunderbolt 3 docks and devices (including TS3 Lite, TS3 , TS3 Plus and T4 TBT3 RAID) should be displayed as a Thunderbolt device under macOS system profile. If this is not the case, and your Thunderbolt 3 device does not work properly and shows up as a USB device: Please first ensure: 1. Your computer is Thunderbolt enabled. (What is Thunderbolt3 ? ) 2. You are connected to a Thunderbolt 3 enabled USB-C port. 3. You are using the provided CalDigit Thunderbolt 3 cable. Next: 4. Power cycle your computer. 5. Try using a different Thunderbolt port on your computer. 6. (On a Mac only:) Reset the NVRAM & SMC.