Support - CalDigit Online Troubleshooting Knowledge Base

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1.   What is USB 3.0?
2.   What are the CalDigit SuperSpeed Express Card and the SuperSpeed Expresscard for Laptop?
3.   Can I remove the hard drive from the AV Drive?
4.   What is the CalDigit warranty for the AV Drive?
5.   What accessories does the AV Drive come with?
6.   What is the greatest capacity the AV Drive can have?
7.   What are the interfaces on the AV Drive?
8.   What does the colored light on the AV Drive signify?
9.   Is the AV Drive bootable?
10.   How do I make the AV Drive bootable?
11.   Is it possible to use a third party USB 3.0 driver or USB 3.0 device on the CalDigit SuperSpeed PCI Express Card?
12.   Is the AV Drive AC adapter universal?
13.   What are the maximum lengths of USB 3.0 and FireWire 800 cables?
14.   Is it possible for the AV Drive to be daisy chained?
15.   What is the CalDigit Drive Assistant and how do I use it?
16.   What is RAIDTool?
17.   How do I restore my AV Drive icon?
18.   How do I use Time Machine with my AV Drive?
19.   How do I reformat my AV Drive?
20.   How do I format the AV Drive for cross-platform use?
21.   How do I format the AV Drive with multiple partitions?
22.   I cannot mount my AV Drive using the USB 3.0 connection. How do I check if it is installed?
23.   What PCIe slot do I put the CalDigit SuperSpeed PCI Express Card in?
24.   What accessories are available to purchase for the AV Drive?
25.   Is the CalDigit AV Drive bus powered?
26.   Is the CalDigit USB 3.0 Driver 64bit?
27.   SuperSpeed USB 3.0 PCI Express Card (Desktop) / ExpressCard (NoteBook) driver
28.   How do I remove an expresscard 34 from my MacBook Pro?
29.   After installing the USB3.0 driver, I cannot use any of my USB devices including mouse and keyboard on my Mac OSX machine.
30.   How to remove CalDigit driver in Windows manually?
31.   USB3.0 Driver version 1.2.6 Update Notes
32.   MacBook Pro (Early 2011) does not work properly after installing CalDigit USB3 driver.
33.   I am unable to see any of my external drives after installing USB 3 driver?
34.   Final Cut Pro X cannot save to my CalDigit drive
35.   I experience Kernel Panic with the CalDigit USB3.0 expresscard
36.   USB 3.0 Drive v.1.36 Update Note
37.   USB 3.0 driver not working on Mac OSX
38.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
39.   My CalDigit VR2 / CalDigit AV Pro / CalDigit AV Drive's USB 3.0 connector is not working.
40.   EFI and SMC firmware updates for Intel-based Macs
41.   Drive displays different capacity than the size reported by OS?
42.   File transfer fails on Samba service (Error code -36)
43.   Retrieve Your Windows System Information
44.   TCP port number for CalDigit RAID / Drive Utility and mobile Apps.
45.   How do I manually delete Windows drivers from DOS command line?
46.   How to partition a windows drive that was previously formatted in Mac?
47.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
48.   How to reset NVRAM and SMC on your Mac?